Emergency Reactive Call Out
The Client: Social Housing Agency
The Location: Finglas, Dublin 11
The Brief: To attend to an emergency call where no heating was reported by the tenant of the Social Housing Agency.
Works carried out:
Our administration team contacted the tenant to arrange an urgent appointment by our plumbing technician. On investigation it was identified that the expansion vessel was faulty and required replacement. We completed the replacement and all was left in working order.
How we added value:
As LPS has a GPS tracking system, our administration team identified which of our plumbing technicians was in the area who could attend to the issue at a time that suited the tenant. Our technician was on site within 2hrs of the initial call being reported.
Our in-house team carry stock for issues such as the one described above, which meant that a second call out was not required as we carried out the repair and replacement whilst on site with the authority of our client.
This efficient response meant that the tenant was without heating for minimal time. Our advanced job tracking system ensured that our client received the full job report upon completion.